Bongo 77 Privacy Policy

01 Who We Are

Bongo 77 is an online gaming platform operated at bongo-77.org, offering casino games, live dealer tables, crash games, virtual sports, and arena betting to players in Bangladesh. When this privacy policy refers to "bongo 77", "we", "us", or "our", it means the operator of the bongo 77 platform.

This privacy policy applies to all personal data collected through the bongo 77 website, the bongo 77 mobile app, and any other channel through which you interact with us — including live chat, email, and customer support. By registering an account or using the platform, you confirm that you have read and understood this policy.

If you have any questions about how bongo 77 handles your personal data, you can reach our support team at any time via live chat on the platform or by emailing [email protected].

02 Data We Collect

Bongo 77 collects personal data in two ways — information you provide directly when registering or using the platform, and information collected automatically as you use the site or app. Here is a breakdown of what we collect and why.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.

03 How We Use Your Data

Bongo 77 uses your personal data only for the purposes described in this policy. We do not use your data for any purpose that is incompatible with the reason it was originally collected. Here is how we use the data we hold about you:

• Account management: To create, maintain, and secure your bongo 77 account, including verifying your identity and age.
• Payment processing: To process your deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Game operation: To deliver the games you play, record results, calculate winnings, and apply bonuses correctly.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact us.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling and to apply any limits or restrictions you have requested.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Platform improvement: To analyse how players use bongo 77 and to improve the platform's performance, design, and game selection.
• Marketing communications: To send you promotional offers and bonus notifications, but only if you have opted in to receive them.

Bongo 77 does not use automated decision-making or profiling in a way that produces legal or similarly significant effects on you, except where required for fraud prevention or responsible gaming compliance.

04 Legal Basis for Processing

Bongo 77 processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract performance: Processing your data is necessary to operate your account and deliver the services you have signed up for on bongo 77.
• Legal obligation: We are required to collect and retain certain data to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: We process some data — such as technical and usage data — to protect the security of the platform, prevent fraud, and improve our services. We only do this where our interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, to send marketing communications — you can withdraw that consent at any time by contacting support or updating your account preferences.

05 Data Sharing

Bongo 77 does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment providers: We share necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: Where required, we may share identity documents with third-party verification services to confirm your age and identity before processing withdrawals.
• Game providers: Some games on bongo 77 are provided by third-party game studios. These providers may receive anonymised gameplay data to operate their games correctly.
• Fraud prevention services: We may share data with fraud detection providers to protect the platform and its players from fraudulent activity.
• Legal and regulatory authorities: We may disclose your data to law enforcement or regulatory bodies where we are legally required to do so.

All third parties with whom bongo 77 shares personal data are required to handle that data securely and in accordance with applicable data protection standards. We do not permit third parties to use your data for their own marketing purposes.

06 Cookies and Tracking

Bongo 77 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies on bongo 77:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of essential cookies.
• Functional cookies: Remember your preferences, such as your preferred language or display settings, so you do not have to set them every time you visit.
• Analytics cookies: Help us understand how players navigate bongo 77 — which pages are most visited, where players spend the most time, and where they encounter issues. This data is used in aggregate and is not linked to individual identities.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transactions.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the bongo 77 platform. Essential cookies cannot be disabled as they are required for the site to operate.

07 Data Retention

Bongo 77 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law or legitimate business need. The specific retention periods we apply are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Gaming history: Retained for the duration of your account and for two years after account closure.
• Support communications: Retained for two years from the date of the last communication.
• Technical and usage data: Retained for up to 12 months, after which it is anonymised or deleted.

When data is no longer required, bongo 77 deletes or anonymises it securely. If you request deletion of your account, we will process that request promptly, subject to any legal obligations that require us to retain certain records.

08 Your Rights

As a bongo 77 player, you have the following rights over your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will respond to all requests within a reasonable timeframe.

09 Security Measures

Bongo 77 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and the bongo 77 platform.
• Encrypted storage of sensitive account data, including passwords, which are hashed and never stored in plain text.
• Access controls that limit which staff members can access personal data, based on their role and need.
• Regular security audits and vulnerability assessments of the platform.
• Fraud detection systems that monitor account activity for unusual patterns in real time.
• Two-factor authentication options available to players who want an additional layer of account security.

While bongo 77 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your account has been compromised, contact our support team immediately via live chat so we can take action to secure your account.

10 Children and Minors

Bongo 77 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register an account or use any part of the bongo 77 platform.

If bongo 77 becomes aware that personal data has been collected from a person under the age of 18, we will delete that data immediately and close the associated account. If you believe that a minor has registered on bongo 77, please contact us at [email protected] so we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. For more information on responsible gaming and player protection tools, please visit our Responsible Gaming page.

11 Changes to This Policy

Bongo 77 may update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last updated" date at the top.

For significant changes that materially affect how we use your personal data, we will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of bongo 77 after any changes are published constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or the way bongo 77 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Live chat: Available directly on the bongo 77 platform — the fastest way to get a response.
• Email: [email protected] — we aim to respond within 24 hours.

For requests to access, correct, or delete your personal data, please contact us via email with the subject line "Data Request" and include your registered account details so we can locate your records and process your request efficiently.

For questions about responsible gaming tools or self-exclusion, please visit the Responsible Gaming page. For questions about account rules and platform policies, please refer to our Terms and Conditions.